Real-time Service Monitor

Problems it solves | Video Demonstrations | Key Features

Problems it solves for Service Providers

• Effort and time required to capture, diagnose and resolve customer issues
  • Having to reproduce issues with your customers to capture the symptom.
  • Difficulty with intermittent problems.
• Capture disparity (i.e. not able to capture certain traffic).
  • No media available.
  • Difficulty troubleshooting encrypted sessions (SIP/TLS, SRTP, WebRTC)
• Dispersed troubleshooting tools (capture, search, troubleshoot, share).
  
  • Difficulty locating relevant traces and call legs.
    
  • Disorganized and inefficient team collaboration.
    
• Existing capturing and troubleshooting solution does not scale well.
  • Can't capture media at high volumes.
  • Can't keep up with high signaling CPS applications.
  • Does not support large volume of sessions.
• Limitations based on your infrastructure
  • Port mirroring limitations on your switch.
  • Cloud provider doesn't allow port mirroring.
  • No virtualization option available.
  • Requirement to deploy physical probe.